The Essential Artificial Intelligence Glossary for Marketers
Thank goodness for live chat. If you’re anything like me, you look back at the days of corded phones and 1-800 numbers with anything but fondness. But as you’re chatting with a customer service agent on Facebook Messenger to see if you can change the shipping address on your recent order, sometimes it’s tempting to ask, am I really talking to a human? Or is this kind, speedy agent really just a robot in disguise? Believe it or not, this question is older than you might think. The game of trying to decipher between human and machine goes all […]
