#SproutChat Recap: Dealing With Internet Trolls

#SproutChat Recap: Dealing With Internet Trolls

One beautiful thing about social media is that it allows customers to instantly interact with their favorite brands. Unfortunately, that easy-access also means that those brands are open to becoming the target of trolls: angry users hurling inflammatory language or even threats across social. All savvy social media marketers should understand how to distinguish feedback from trolling, so in this week’s #SproutChat we’ve covered best practices for handling internet trolls and how a plan of action is vital for any brand. Don’t Feed the Trolls, but Do Ask Questions It’s critical not to stoop to their level. Responding angrily […]

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