ShipStation CEO on ‘Fast and Free’ Shipping Demands

The process of creating satisfied customers starts with providing a level of service that’s greater than their expectations. For ecommerce, shipping is customer satisfaction’s frontline, and online sellers should aim to meet shoppers’ expectations for fast and free shipping. But providing fast and free shipping and profitability is not easy. To address it all, I recently spoke with Nathan Jones, president and CEO of ShipStation , a web-based shipping software solution. Practical Ecommerce: Let’s imagine that you make a purchase online. How soon do you expect an order to arrive? Nathan Jones: At the very minimum, I expect it […]

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