How Serious Is Snapchat’s Power, Really?

How Serious Is Snapchat’s Power, Really?

Editor’s Note: This post is one of Convince & Convert’s Top 10 Posts of 2016. Image via Unsplash Listen to this blog post as a podcast: My good friends at Edison Research handled the data gathering for my new book, Hug Your Haters , and we discovered that customer service is being massively disrupted. Now the Edison team is back with a new edition of their annual Infinite Dial research (they partner with Triton on it) and they’ve found another disruptive force: Snapchat. To read all of the Infinite Dial findings (I very much recommend you do so) go […]

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